Refund Policy

Overview

Media Forge offers subscription-based access to desktop software. Because the product is available immediately upon purchase, we maintain a clear and fair refund policy as described below. If you have questions, contact us at support@mediaforge.app.

14-Day Money-Back Guarantee

If you are not satisfied with your purchase, you may request a full refund within 14 calendar days of your initial subscription payment. This applies to first-time purchases of any plan (Lite, Pro, Max, or Unlimited).

To qualify for a refund under this guarantee:

• Your refund request must be submitted within 14 days of the original purchase date.
• This is your first purchase of the same plan tier.
• You have not consumed the service in a way that indicates abuse of this policy (e.g. requesting refunds repeatedly across multiple accounts).

Renewals and Recurring Charges

Subscriptions renew automatically at the end of each billing period. Renewal charges are not eligible for refunds unless there was a technical error on our side (e.g. you were charged twice, or you cancelled before the renewal date and were still billed).

To avoid being charged for the next billing period, cancel your subscription at least 24 hours before the renewal date from your profile page.

Cancellations

You can cancel your subscription at any time from your profile page or by contacting support. Upon cancellation:

• Your subscription will remain active until the end of the current billing period.
• You will not be charged again after cancellation.
• No partial refunds are issued for unused days in the current period.

Non-Refundable Cases

Refunds will not be issued in the following situations:

• Requests submitted more than 14 days after the initial purchase.
• Renewal charges (unless a billing error occurred).
• Accounts banned or suspended due to violations of our Terms of Service.
• Purchases of the same plan tier after a prior refund has already been issued.
• Partial periods — we do not pro-rate mid-period cancellations.

How to Request a Refund

To request a refund, email us at:

support@mediaforge.app

Include the following in your message:

• The email address associated with your Media Forge account
• Your purchase date or Stripe invoice / receipt number
• A brief description of why you are requesting a refund

We process refund requests within 3–5 business days. Approved refunds are returned to the original payment method and may take an additional 5–10 business days to appear on your statement depending on your bank.

Technical Issues

If you experience a technical problem that prevents you from using the software, please contact us at support@mediaforge.app before requesting a refund. We will make every reasonable effort to resolve the issue. If we are unable to resolve it within a reasonable time frame, a refund may be issued at our discretion regardless of the 14-day window.

Chargebacks

Initiating a chargeback or payment dispute without first contacting us may result in immediate account suspension. We encourage you to reach out to us directly — we respond promptly and want to make things right.

Contact

For any refund or billing questions, reach us at support@mediaforge.app. We aim to respond within 1 business day.